Syncing everything in your account can lead to poor performance. Confirm that your incoming and outgoing email server addresses and ports are correct. We recommend only marking for sync content that you access regularly. Select Change mailbox sync settings > Advanced mailbox settings. Limit Syncing to Content You Access Oftenīox only supports syncing 100,000 files and up to 100GB to ensure the best performance. As the total number of synced files increases (especially if “High Activity” folders are involved), the scan that Box Sync must perform becomes more complex and therefore more demanding on your computer and internet connection. To ensure file integrity and data security, Box Sync must scan all of your synced content (not just the edited document) before that change can be made in the cloud. Box Sync sometimes requires a significant amount of time, internet bandwidth and computer power (from your machine) to ensure all changes are reflected in your Box Sync folder.Īvoid Syncing Folders You Do Not Regularly AccessĮven if you only make a few simple changes to a synced folder, you might still be giving Box Sync a lot of work to do. Click to clear the Download shared folders check box. In the Microsoft Exchange dialog box, click the Advanced tab. As you can imagine, the amount of change that occurs in these folders on a given day can be quite high (edits, comments, tasks and other metadata). In the Change Account dialog box, click More Settings. “High Activity folders" contain a large number of heavily accessed files and usually have many collaborators. When choosing the content you want to sync or evaluating the content you are already syncing, be aware that there are two issues that can potentially impact performance: Beware When Syncing "High Activity" Folders GoodNotes shows greyed-out documents in the library. However, it is important to use this tool correctly in order to get the maximum benefit. If syncing is still slow or stuck after a long time, please send us the Diagnostic Data. Box Sync allows you to mirror data stored on Box to your desktop.
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